How to Claim a Warranty?

This guide explains how to request after-sales support, what information you need to provide, what our 5-year warranty covers, and how warranty claims are handled.

1. Need Help With Your Mellif Product?

If you experience a problem with your Mellif product, please contact our customer service team at info@mellif-tools.com.

To help us review your case efficiently, please provide:

• Order number （NECESSARY）

• A brief description of the issue

• Clear photos or a video showing the problem

• Shipping address and phone number, if a replacement needs to be sent

Your order number is required so that we can locate and verify your purchase in our system.

For purchases made through our official website, you can find the order number in your order confirmation email.

For Amazon purchases, the order number can usually be found in your Amazon order history, order confirmation email, or invoice.

2. How Does the After-Sales Process Work?

Once we receive your request, our team will:

1. Review your order information

2. Review the description, photos, or video of the issue

3. Confirm whether the issue is covered under our after-sales policy

4. Provide an appropriate solution based on the specific situation

Depending on the case, the solution may include a replacement or refund.

Providing clear photos or videos can help us understand the issue and process your request more efficiently.

3. Mellif 5-Year Warranty

Mellif products are covered by a 5-year warranty for eligible product-related defects.

The warranty does not require prior registration. When you need assistance, simply contact our customer service team and provide your purchase information and details of the issue.

What Does the Warranty Cover?

The warranty generally covers product-related defects, including:

• Motor failure

• Internal electrical faults

• Manufacturing-related malfunctions

If an eligible quality-related issue occurs, we normally provide a replacement rather than repair.

What Is Not Covered?

The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications, including:

• Broken parts caused by excessive force

• Damage resulting from improper operation

• Damage caused by unauthorized modifications

Each warranty claim is reviewed based on the specific circumstances of the issue.

4. What If the Replacement Product Is Out of Stock?

If the same replacement model is temporarily unavailable, we will discuss the available options with you.

Depending on the situation, you may be able to:

• Wait for the product to be restocked

• Choose another suitable model as a replacement

• Receive a proportional refund based on the applicable circumstances

Our team will explain the available options when processing your case.

5. Do I Need to Register My Product?

No.

Mellif warranty service does not require prior product registration.

If you need after-sales assistance, simply contact us at info@mellif-tools.com and provide your order number and information about the issue.

6. Purchases Through eBay and Unauthorized Sellers

Mellif after-sales support is available for products purchased through our official sales channels or authorized dealers.

Mellif does not authorize sales through eBay. If you purchased a Mellif product through eBay, we may not be able to locate or verify the order in our system.

In such cases, please contact the seller directly regarding warranty or after-sales support.

7. Contact Mellif Customer Service

If you need help with your Mellif product, please contact us at:

info@mellif-tools.com

Please include your order number, a description of the issue, and clear photos or a video showing the problem. This will help our team review your request and provide the appropriate next steps.

We appreciate your understanding and cooperation and are committed to providing timely after-sales support in accordance with our service policy.